TERMS & CONDITIONS


1. Introduction


 1.1 The use of the online service described in these Terms and Conditions is reserved to customers who, in this sense given by the law and jurisprudence, are individuals who act for purposes not related to their own commercial, entrepreneurial, artisanal, or professional activities and who are age eighteen or older.

1.2 The resale or rental for any commercial or professional purpose of products purchased from the Site is expressly forbidden.

1.3 BOW-TIE S.L. may modify these Terms and Conditions at any moment and without any prior notice. Therefore, the Customer is required to exclusively accept the Terms and Conditions applicable at the time of purchase.


2. Purchase


2.1 Each product is represented by several images with a description of the color and materials. The photographs displayed on the Site are faithful reproductions of the original products.

2.2 BOW-TIE S.L. is not liable for any inadequacy of the representations of the products shown on the Site due to the technical characteristics or color resolution of the Customer’s device.

2.3. After the purchase confirmation, the order will be processed by BOW-TIE S.L and shipped with the courier in charge. The Customer can track his order at www.bow-tie.eu at any time.

2.4. Once the purchase is made, for any doubt related to the purchase, must contact us at info@bow-tie.eu, indicating the purchase reference and its tracking number.  

2.5. BOW-TIE S.L reserves the right to reject any orders from any Customer with whom there is an ongoing legal dispute regarding a prior order or have previously violated the Terms and Conditions.

2.6. The purchasing process is considered completed when the Customer confirms it. The order placed by the Customer is considered binding for BOW-TIE S.L. only if the entire purchasing process has been regularly and correctly completed, without any evidence of error from the Site.

 

3. Availability


3.1. The stock of products offered by BOW-TIE S.L. is limited. The Site displays the products available in this moment. In case of inconveniences regarding the availability of a product that has been ordered, BOW-TIE S.L. will inform the Customer as soon as possible by e-mail.

3.2. The purchasing agreement between BOW-TIE S.L. and the Customer is considered completed after confirming the availability of the product, the debit of the total price charged to the Customer’s credit card and when the Customer receives the purchase order confirmation from BOW-TIE S.L.


4. Price and Payment method


4.1. All prices include the legal applicable taxes (VAT) which are displayed in Euros (EUR).

 

4.2 BOW-TIE S.L. reserves the right to change the prices of the products sold on the Site at any moment and without any prior notice. The Customer will be charged the prices displayed on the Site when he confirms his order.

 

4.3 BOW-TIE S.L. accepts payments through the following credit cards and payment gateways: Visa®, MasterCard®, American Express® and PayPal.

 

4.4 The purchasing process and the shipment of the products will take place only after BOW-TIE S.L.’s verification of the Customer’s bank details and receives the authorization to debit the total amount to the Customer.

 

4.5 If one or more products are unavailable, only the price and shipping costs (if present) for the products available will be charged to the Customer.

 

5. Shipping and Delivery

 

5.1 All orders made in www.bow-tie.eu with delivery to a non-EU country may incur additional charges due to local customs fees and import duties of the country of destination. These costs are the sole responsibility of the Customer and they must be paid when the product reaches its destination. BOW-TIE S.L. has no control over such additional costs. BOW-TIE S.L. ships to any of these countries (see the list below).

BOW-TIE S.L. ships to any of these countries (see the list below).

5.2 Deliveries are estimated and not guaranteed. However, BOW-TIE S.L. provides the following estimations:

  • National deliveries: 1-5 business days once the package is taken from our establishment by our shipping company
  • Deliveries to Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Scotland, Slovakia, Slovenia, Estonia, Finland, France, Wales, Greece, Holland (Netherlands), Hungary, England, Northern Ireland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands (Holland), Poland, Portugal, United Kingdom, Romania, Sweden: 4-8 business days once the package is taken from our establishment by our shipping company
  • Worldwide deliveries: 8-15 business days once the package is taken from our establishment by our shipping company.

5.3 For security reasons, BOW-TIE S.L. cannot ship any order to a P.O. Box or accept any order where it is impossible to identify the recipient of the order and his address.

5.4. Shipping costs will be displayed during the purchasing process and previous to the order confirmation.

5.5. Shipping costs:

  • National shipments are free of charges
  • Free shipping on orders over € 1.000
  • Worldwide Shipping fees are calculated during the purchasing process, according to the country of destination and on the volume of the order.
  • Orders received after 13:00 will be processed the next business day.
  • No shipments are made on Saturdays, Sundays or holidays.

5.6. In case of product loss during the shipment, BOW-TIE S.L. will replace it at no cost once the Customer has reported and documented the situation by e-mail at info@bow-tie.eu and that this situation has been verified by BOW-TIE S.L. within a maximum period of 30 days.

5.7 By realizing the purchasing process, the Customer agrees to sign the transport receipt of the courier. The transport receipt may include all Customers observations concerning the packaging condition. By signing the transport receipt, the Customer confirms the reception of the goods described and the packaging quantity received.

If the Customer observes loss or damage of the product, should the Customer leave reflected in the transport receipt the incidence and inform BOW-TIE S.L. by e-mail at info@bow-tie.eu within a period of 24 hours.

 

6. Returns

 

6.1 Policy of Return:

 

6.1.1 The Customer needs to exercise his right to rescind the purchasing agreement within a limited time of 14 (fourteen) days from the receipt of the order. The Customer needs to inform BOW-TIE S.L. about the cancellation of the order by sending an e-mail to info@bow-tie.eu If the Customer wants to exercise his right to cancel the order, he needs to inform BOW-TIE S.L. by sending an e-mail respecting the limited time

         

6.1.2 If the Customer cancels the present contract, BOW-TIE S.L. will not bear any expenses generated by this return, within 14 days from the moment of the knowledge of its decision to terminate this contract, view point 6.1.5 for email contact. Such refund will be realized according to the same method of payment the Customer used for the initial purchase.

         

6.1.3 In the case of return of a product belonging to a multiple order, the delivery costs will not be refunded.

         

6.1.4 Items must be returned in their original condition and packaging in order to be accepted as a return. In the case of footwear, the Customer needs to try the shoes on a smooth surface in order to prevent marks in the sole. No products will be accepted with scratches on the sole or wrinkled skin. No refund or exchange will be processed for goods that are returned incomplete, damaged or soiled.

         

6.1.5 To proceed with a refund, customers must previously contact info@bow-tie.eu.

         

6.1.6 Bow-Tie doesn’t process exchanges. In the case that the customer needs a different size or color, they must process a refund and buy a new one through our online store. Return costs, customs charges and local taxes are the responsibility of the Customer. If the return costs are greater than the value of the merchandise returned, the Customer will be charged the remaining balance in the same way as the original payment method.

 

7. Authenticity and intellectual property rights

 

7.1 BOW-TIE S.L. guarantees the authenticity and the quality of the products for sale on www.bow-tie.eu

         

7.2 It is completely forbidden to copy or reproduce partially or totally any kind of content, whether textual and /or graphic, of the Site www.bow-tie.eu, created by BOW-TIE S.L., owner of all intellectual property rights.

 

8. Contact

 

8.1 For any questions about the website www.bow-tie.eu, the Customer can e-mail us at info@bow-tie.eu

 

9. General Provisions


BOW-TIE S.L. reserves the right to:

9.1 Modify or cancel, temporarily or permanently, the service provided by BOW-TIE Online Store (or any part of it) with or without notice. BOW-TIE S.L. will not be liable to the Customer or third parties against such modifications or cancellation.

9.2 If the Customer continues to use the service provided by BOW-TIE Online Store (or any part of it) despite the change of the Terms and Conditions and /or the Terms of Delivery, the Customer accepts all changes. The Customer is responsible for verifying the Terms and Conditions regularly to determine whether there has been any change. If the Customer disagrees with any changes concerning the Terms and Conditions, he needs to stop the use of the service BOW-TIE Online Store immediately.

9.3 If BOW-TIE S.L. modify these Terms and Conditions, all order submitted will be subjected to the terms and conditions in force on the date and time the Customer placed the order.

9.4 If any part of the Terms and Conditions is illegal or unenforceable, the affected provision shall be deemed removed, remaining in full force the remaining provisions of the above Terms and Conditions.

9.5 The purchase agreement between the Customer and BOW-TIE S.L. is regulated by the Spanish law.

Last update September 12th 2018

BOW-TIE S.L. C/Nuñez de Balboa 37, 4/d, 28001, Madrid, España.

 

ANEXO 1:

*List of approved Countries:

Afganistán, Albania, Alemania, Andorra, Anglonormandas, Islas (Guernsey), Anglonormandas, Islas (Jersey), Angola, Anguila, Antigua y Barbuda, Arabia Saudí, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Azores, Bahamas, Bahréin, Bangladesh, Barbados, Barbuda (Antigua y Barbuda), Bélgica, Belice, Benín, Bermudas, Bután, Bielorrusia, Birmania, Bolivia, Isla de Bonaire, Bosnia-Herzegovina, Botswana, Brasil, Brunei, Bulgaria, Burkina Faso, Burundi, Islas de Cabo Verde, Islas Caimanes, Camboya, Camerún, Canadá, República Centroafricana, Chad, República Checa, Chile, República Popular de China, Chipre, Cisjordania y Gaza, Colombia, Comoras, Congo (Brazzaville), República Democrática de Congo, Islas Cook, Corea del Sur, Costa de Marfil, Costa Rica, Croacia, Curazao, Dinamarca, Djibouti, Dominica, República Dominicana, , Ecuador, Egipto, El Salvador, Emiratos Árabes Unidos, Eritrea, Escocia, Eslovaquia, Eslovenia, Estados Unidos, Estonia, Etiopía, Islas Feroe, Fiyi, Filipinas, Finlandia, Francia, Gabón, Gales, Gambia, Gaza y Cisjordania, Georgia, Ghana, Gibraltar, Granada, Grecia, Groenlandia, Guadalupe, Guam, Guatemala, Guayana, Guayana Francesa, Guinea, Guinea-Bissau, Guinea Ecuatorial, Haití, Holanda (Países Bajos), Honduras, Hong Kong, Hungría, India, Indonesia, Inglaterra, Irak, Irlanda del Norte, República de Irlanda, Islandia, Israel, Italia, Jamaica, Japón, Jordania, Kazajistán, Kenia, Kiribati, Kosovo, Kosrae (Estados Federados de Micronesia), Kuwait, Kirguistàn, Laos, Lesoto, Letonia, Líbano, Liberia, Libia, Liechtenstein, Lituania, Luxemburgo, Macao, Macedonia (R.F.Y. de Macedonia), Madagascar, Madeira, Isla de Malasia, Malawi, Maldivas, Malí, Malta, Islas Marianas del Norte, Marruecos, Islas Marshall, Martinica, Mauricio, Mauritania, Mayotte, México, Estados Federados de Micronesia, Moldavia, Mónaco, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nepal, Nevis (St. Kitts-Nevis), Nicaragua, Níger, Nigeria, Noruega, Nueva Caledonia, Nueva Zelanda, Omán, Países Bajos (Holanda), Islas Palao, Panamá, Papúa Nueva Guinea, Pakistán, Paraguay, Perú, Polinesia Francesa, Polonia, Ponape (Estados Federados de Micronesia), Portugal, Puerto Rico, Qatar, Reino Unido, Escocia, Gales, Inglaterra, Irlanda del Norte, Reunión, Rota (Islas Marianas del Norte), Ruanda, Rumanía, Rusia, Saba, Saipán (Islas Marianas del Norte), Islas Salomón, Samoa, Samoa Oriental (EE.UU.), San Bartolomé, San Cristóbal (St. Kitts-Nevis), San Eustaquio, San Marino, San Martín, San Vicente y las Granadinas, Santa Lucía, Senegal, Serbia, Seychelles, Sierra Leona, Singapur, Sri Lanka, St. Croix (Islas Vírgenes Norteamericanas), St. John (Islas Vírgenes Norteamericanas), St. Kitts (San Cristóbal), St. Maarten, St. Thomas (Islas Vírgenes Norteamericanas), Suazilandia, Sudáfrica, Suecia, Suiza, Surinam, Tahití, Tailandia, Taiwán, Tayikistán, Tanzania, Timor Oriental, Tinían (Islas Marianas del Norte), Togo, Tonga, Tórtola (Islas Vírgenes Británicas), Trinidad y Tobago, Truk (Estados Federados de Micronesia), Túnez, Turcas y Caicos, Islas Turkmenistán, Turquía, Tuvalu, Ucrania, Uganda, Isla de la Unión (San Vicente y las Granadinas), Uruguay, Uzbekistán, Vanuatu, Venezuela, Vietnam, Virgen Gorda (Islas Vírgenes Británicas), Islas Vírgenes Británicas, Islas Vírgenes Norteamericanas, Wallis y Futuna, Islas, Yap (Estados Federados de Micronesia), República de Yemen, Zambia, Zimbabue.